Privacy Policy

1. Introduction

HorizonLux SUARL ("HorizonLux", "we", "us", or "our"), located at 46 Av Habib Bourguiba, Kelibia, Nabeul, Tunisia, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website horizonlux.com or engage our web development, UI/UX design, DevOps, and AI solutions services.

By using our website or services, you consent to the data practices described in this policy. This policy complies with Tunisian Law No. 2004-63 on the Protection of Personal Data and, where applicable, the European Union General Data Protection Regulation (GDPR) for our EU clients.

2. Information We Collect

Information You Provide Directly:

Contact information (name, email, phone number, company name)
Project requirements and business information shared via contact forms
Communication records (emails, messages, meeting notes)
Payment and billing information for invoiced services

Information Collected Automatically:

IP address and approximate geographic location
Browser type, device information, and operating system
Pages visited, time spent, and navigation patterns
Referral source and search terms used to find us

Cookies and Tracking Technologies: We use cookies and similar technologies. See our Cookie Policy for details.

3. How We Use Your Information

We use collected information to:

Respond to inquiries and provide requested services
Deliver software development, design, and consulting services
Process payments and manage client accounts
Send project updates and relevant communications
Improve our website and service offerings
Analyze website traffic and user behavior
Comply with legal obligations

4. Third-Party Services

We use trusted third-party services to operate our business:

Analytics: Google Analytics (traffic analysis)
Payment Processing: Stripe (secure payment handling)
Communication: Email services, CRM platforms
Infrastructure: Cloud hosting providers

These providers process data on our behalf under strict confidentiality agreements. We do not sell your personal information to third parties.

5. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. Project-related data is retained for the duration of our business relationship plus any legally required retention period. You may request deletion of your data at any time.

6. Data Security

We implement industry-standard security measures including encryption (TLS/SSL), secure servers, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

Access your personal data we hold
Correct inaccurate or incomplete data
Request deletion of your data ("right to be forgotten")
Object to or restrict processing of your data
Data portability (receive your data in a structured format)
Withdraw consent at any time

To exercise these rights, contact us at contact@horizonlux.com.

8. International Data Transfers

If you are located outside Tunisia, your information may be transferred to and processed in Tunisia. For EU clients, we ensure appropriate safeguards are in place for cross-border data transfers in compliance with GDPR.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our website or services after changes constitutes acceptance of the revised policy.

11. Contact Us

For questions about this Privacy Policy or our data practices:

HorizonLux SUARL 46 Av Habib Bourguiba, Kelibia, Nabeul, Tunisia Email: contact@horizonlux.com

Last updated: January 24, 2026